Returns & Exchanges

We want you to be delighted with everything you buy from us. Our no quibble guarantee means that if for any reason you are not happy with an item you have purchased return the unopened product in MINT/RESALEABLE condition within 14 days of receipt to be eligible for an exchange or refund. Please read the returns policy (below) carefully, then contact us for a returns authorisation code and further instructions.
All packaging is checked prior to delivery but due to customers damaging packaging to claim free return delivery only items damaged in transit will be eligible for free returns, this will be arranged once the carrier has accepted responsibility. Please contact us before you open any damaged outer boxes as we may require these to be returned unopened for inspection.
We are not responsible for the return postage of the goods unless faulty. If you wish, we can arrange for unwanted items to be collected at our courier rate (we will advise you of this) and this will be deducted from your refund.
We will ONLY refund the credit/debit card used. No cheques will be issued at all unless the customers initial payment was by cheque.
We will only refund the cost of any unwanted item, and not postage costs. No refunds will be made until the goods have been returned to us and we are happy that the above criteria have been met.
When returning goods which you bought using a discount, offer or free delivery, we will adjust the refund accordingly if you fall below the discount/offer/free delivery threshold, as that discount or offer will no longer apply.

 
Delivery Schedule

We aim to have your order delivered within 5 working days. Overseas orders are also generally received within 10 working days.
Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. You will not be charged until your order is ready to ship.
Tax Charges

For orders made from the UK or the European Union, VAT is included. All other orders are VAT free.
Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

If you encounter an error message while trying to process your payment, please try again later or feel free to call us on
01455 618695 and we can process your order manually.
If you prefer to send your card details separately, simply order on-line then select 'Details Sent Separately' and telephone
01455 618695 with your full card number ( the long one!), your name as it appears on the card and expiry date
Guarantee

We want you to be delighted with everything you buy from us. If your purchase is faulty, please return it to us within 30 days of purchase for exchange or refund. Just contact us on 01455 618695 or email us.

This does not affect your statutory rights as a consumer.

In the event of a complaint, please telephone or email us. We will endeavour to handle all complaints quickly, effectively and fairly. Initial enquiries will be acknowledged within 72 hours of receipt and your case will be dealt with in absolute confidence.
http://www.hmso.gov.uk/si/si2000/20002334.htm

Please note that product images, descriptions, age indication and size information are taken from the manufacturers and are subject to change. Not all products are available to pick up in our Hinckley shop, call for details.
Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01455 618695 (International +44 1455 618695)
Privacy Policy

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We will only use your information for our own marketing purposes.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy

We want you to be delighted with everything you buy from us. Our no quibble guarantee means that if for any reason you are not happy with an item you have purchased return the unopened product in MINT/RESALEABLE condition within 14 days of receipt to be eligible for an exchange or refund. Please read this returns policy carefully, then contact us for a returns authorisation code and further instructions.

All packaging is checked prior to delivery and due to customers damaging packaging to claim free return delivery, only items damaged in transit will be eligible for free returns, this will be arranged once the carrier has accepted responsibility. Please contact us before you open any damaged outer boxes as we may require these to be returned unopened for inspection. Please take photos of any damaged items and packaging.

We are not responsible for the return postage of the goods unless faulty. If you wish, we can arrange for unwanted items to be collected at our courier rate (we will advise you of this) and this will be deducted from your refund.

We will ONLY refund the credit/debit card used. No cheques will be issued at all unless the customers initial payment was by cheque.

We will only refund the cost of any unwanted item, and not postage costs.

No refunds will be made until the goods have been returned to us and we are happy that the above criteria have been met.

Your statutory rights remain unaffected.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

General Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date. All product images are representative and slight differences to items sent may occur due to suppliers updating their products from time to time.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.